Our primary route to market is via wholesale Channel Partners who themselves are service providers, integrators, carriers and other resellers of telecommunications services.

Our Partner Program is designed to give our Channel Partners a commercially fair, comprehensive and highly efficient method of engaging with Pacific Wireless on a wholesale basis.

Here's what makes our Partner Program the best of its type:

Terms and Conditions

	Single Channel Partner agreement signed only once defines the standard terms and conditions for all products and services
	Each product has its own Service Schedule that defines the technicalities of the product so there are no surprises
	Channel Partner principals can then authorise their staff to engage with us at various operational levels
	Partners are issued with a comprehensive Channel Partner Manual to guide their team throughout the entire engagement process

Pricing

	We operate a single, published wholesale price list to create a level playing field for competing partners
	We guarantee you margin against our RRP so we won't undermine your efforts in the marketplace
	We publish a volume discount structure applicable to all partners
	Regular sales promotions are offered to all partners equally

Sales Collateral

	Hardcopy and PDF Product Sheets to help you understand and sell our products
	A0-size laminated coverage wall map helps you quickly identify whether we can help
	All partners receive collateral and training on how to make profitable business deals with wireless
	We provide an End Customer Service Agreement template to make it easier to contract your customers

Ordering

	Individual services can be ordered electronically for efficient engagement
	Structured ordering process means you always know where you are during commissioning
	Rebate-backed installation guarantees allow you to quote lead times with confidence

Support

	Your dedicated Partner Development Manager can assist you with all aspects of sales and interaction with us
	We are receptive to joint sales and marketing campaign proposals
	We provide support documents to help you resolve Level 1 support issues
	We provide a structured Level-2 Helpdesk process to help you resolve issues together with Pacific Wireless
	Our C.O.N.S.O.L.E. system gives you total visibility into your end customers' network traffic
	We provide a structured Adds, Moves, Changes (AMC) process to make service amendments safe and efficient

Billing

	Simple, consistent and itemised invoices, one per end customer account
	Online web access to usage and utilisation stats, graphs and PDF reports for Internet, link and voice calls
	Online access to usage and utilisation files for Partner automated billing systems

If you are interested in becoming a Channel Partner, please contact us on (03) 95848966 or complete the form on the contact us page.